FREQUENTLY ASKED QUESTIONS
Can I change something on my order after it has been placed?
Yes as long as your order has not been filled, packed and / or shipped. If your items have already shipped, you may make corrections to the Ship to address before it’s delivered by contacting us ASAP. Our carrier charges a minimum $12 address correction fee to make this change. This fee would be payable at time of request.
When will my order arrive?
We process and ship your order the very next business day. Once your order ships you will receive an e-mail containing your tracking information, by clicking on the link you will be able to track your order. To view more info, please visit our Delivery Info section.
Can I track my package?
Yes once your order is shipped you will receive tracking info accordingly. You may view your orders tracking info by clicking on the link included.
Can I put any snack inside any tin?
We offer alot of popular options online, but if you don't see the assortment or snack listed that you want, please feel free to contact our Customer Care Center (800) 367-7629 to place your Custom Fill order.
Will freshness be guaranteed?
Absolutely! Shipping directly from the snack food capital of the world here in Hanover, PA we only use the freshest products available to fill your order. We make most of the products here at our facility and pack them just prior to shipment to ensure freshness. In addition, every order is backed by our 100% Utz-standingly Delicious Guarantee! We unconditionally stand behind every item we sell. You and your recipients will agree - We Guarentee It!
How can I get a free catalog?
Click Here or contact our Customer Care Center at (800) 367-7629 or firstname.lastname@example.org and let us know you would like to receive a catalog.
How can I order if I don’t have a credit card?
Contact our Customer Care Center (800) 367-7629 or email@example.com to place your order and the Customer Care Representative will provide you with a Quote #, total amount and the address where to mail a check or money order. Once payment is received, your quote will be turned into an order. All quotes will expire after 30 days if payment is not received. Inventory will not be reserved waiting on payment.
Why are your products not available in my area, where can I buy your products?
Our Gift Tins, Gift Boxes and most Chocolate that we sell are sold exclusively through our Online Store, Mail Order Catalog and Retail Outlet Store in Hanover, PA. The Utz Quality Foods, LLC. family of brands include: Utz, Bachman, Zapp's, Dirty and Good Health brands. All of these brands are sold in various parts of the country. Ever expanding we use a variety of methods to distribute our snack foods. To find out if any of our brands are in your area, please contact our Customer Care Center at (800) 367-7629 or firstname.lastname@example.org
Is it safe to use my credit card on line?
Yes. We use SSL technology which is the industry standard for online selling.
Do you add any extra handling charges?
No. You pay for the item and shipping only.
How much are my shipping charges, are they correct?
We understand that shipping quite frankly, can be expensive. It is our biggest challenge and we are continually working with our carriers to find the best methods to ensure properly delivery at an affordable price. In most cases we are able to pass our shipping discounts to our customers. Since we ship lighter weight, bulkier items compared to apparel or shoes, we understand at times shipping could equal the same price as the item you are purchasing. Shipping rates are determined by package dimensions, quantity and destination. If you feel your shipping & handling is not being calculated correctly, please feel free to contact our Customer Care Center at (800) 367-7629 or email@example.com for an exact shipping quote.
When ordering multiple items, will my boxes be combined to save on shipping?
Absolutely! We make every attempt to maximize your shipping dollars. This means it is our best practice to combine items into one shipping box without jeopardizing the safe delivery of the items being shipped.
Why can’t we mix bags between two different item numbers?
Our item numbers are set to include products which are from the same product family or product lines. Weights, product pricing and shipping protection are some of factors involved with why are unable to allow mixing between certain item numbers.
Why can’t I order chocolate products all year long?
Temperature plays a critical factor in why we are unable to offer chocolate year round. We consider these items as seasonal and currently do not ship during warmer months. To ensure your receive the best product available, we currently only ship chocolate October – April weather permitting.
Are you able to send free samples?
Although we encourage trying it before buying it in our Retail Store, we unfortunately are unable to match this offering for online purchases. We are so confident that you will love our products that we offer a 100% Satisfaction Guarentee. Simply put... We want you to be completely satisfied with your purchase, if you are not, we wan to hear from you.
Sending to someone in the military? Use our promo code THANKYOU at checkout to receive 15% off your product order being sent to an APO or FPO address. No refunds or credits will be offered after an order has been placed. Must be shipping to an APO or FPO address.
Why don’t you offer the exact sized product that I may have found elsewhere?
The products we offer on our online store are selected because of that item's availability, the mail order packaging available, and whether or not that product is part of an exclusive agreement used for other methods of sales.